What does the warranty cover?
All Gold Medal equipment comes with a two year warranty on parts (excluding light bulbs). Gold Medal warranty covers labor for 6 months. Warranty work on Gold Medal equipment can be performed by any authorized dealer, as well as Harlan Fairbanks.com.
  1. First Year: Will repair or replace any defective part/s, excluding heat lamps and filters, when failure is experienced. (F.O.B. Seattle, WA) First six months of Year 1 labor is also covered.
  2. Second Year: Will repair or replace any defective part/s, excluding heat lamps and filters, when failure is experienced. (F.O.B. Seattle, WA)

All Cretors brand equipment carries a two year warranty on parts only (excluding light bulbs). Cretors warranty does not cover labor. All warranty work on Cretors equipment must be performed by Harlan Fairbanks.com.

  1. First & Second Year: Will repair or replace any defective part/s, excluding heat lamps and filters, when failure is experienced. (F.O.B. Seattle, WA)

Warranty does not cover cleaning or damage due to lack of cleaning. Freight and shipping charges, associated with all warranty work, are not covered by the manufacturer and or Harlan Fairbanks.com, and are the sole responsibility of the customer.

The above warranties shall NOT apply to:

  1. Any part or assembly that has been altered, changed, or modified
  2. Water damage to components of the kettle assembly due to immersion or improper cleaning techniques
  3. Any part or assembly that has been subject to abuse, neglect, misuse, or accidents
  4. Damage to the components of the kettle assembly due to improper use of cooking oil
  5. Any machine that has been installed, operated and / or maintained inconsistent with the COMPANY'S publications